Find your people. We're hiring!

Sam Hill Entertainment is looking for an Event Support Manager to join our team. As a member of our Client Team, you’ll play a key part in delivering seamless and unforgettable experiences for our clients and industry partners as they prepare for our bands to take the stage.

From booking to planning, you'll help us achieve our mission to elevate celebrations through live music. Our Event Support Manager ensures every event reflects Sam Hill’s dedication to exceptional service and unforgettable celebrations.

Candidate Deck

Take a closer look: Explore our Candidate Deck for all the details about the role and our team.

The Position

Event Support Manager

As the Event Support Manager, you’ll guide our clients through the process of preparing for our bands to perform at their events. After booking, you’ll be the main contact for private clients, event planners, and venues, ensuring clear communication and seamless execution.

You’ll also refine processes to uphold Sam Hill’s reputation as a leader in the private event industry.

We’re looking for someone with at least two years of customer-facing experience who thrives in fast-paced environments. Strong organization, attention to detail, and multitasking abilities are essential. Event management or wedding venue experience is a plus. Success in this role requires excellent communication, dependability, and a service-driven mindset.

Quick Facts

• Reports to: Director of Client Team
• Works Closely With: Booking Managers, Client Relationship Managers, and Accounting
• Time Commitment: Full-Time, Flexible Schedule | 40 Hours/Week
• Location: Remote - Based in or near Richmond, Charlottesville
• Travel: Attend 2-3 in-person company gatherings each year, including retreats, with overnight stays.
• Preferred Start Date: March 2025

Skills & Experience

Required Qualifications

• 2 years of experience in customer-facing roles.
• Strong organizational skills.
• Exceptionally high attention to detail.
• Effective multitasking abilities.
• Comfortable handling customer interactions via phone, email, and text.
• Demonstrated success thriving in fast-paced, dynamic environments.
• Proficiency with MS Office Suite or Google Workspace tools.

Helpful Qualifications

• Experience in the wedding or private event industry.
• Familiarity with private event industry standards and best practices.
• Knowledge of event workflows.
• Familiarity with well-known event locations and venues across the Southeastern US.
• Personal experience planning a wedding.
• Personal experience planning large-scale events.
• A degree in Event Management, Hospitality, or related field.

Responsibilities

• Address client questions and concerns after contracts are signed.
• Respond to client feedback to maintain strong relationships.
• Follow up on outstanding contracts and payments to ensure timely resolution.
• Oversee communications for our company email address and main phone line.
• Coordinate vendor form processing, including review and obtaining performer signatures.
• Process both standard and customized contracts efficiently.
• Manage contract cancellations and amendments.
• Oversee and manage the event insurance process.

• Refine and enhance event support processes.

Compensation & Benefits

• Starting Pay: $18 - 21.60/Hour
• Bonus: Up to 5% discretionary bonus.
• Annual Reviews: Compensation is reviewed annually to ensure your hard work is recognized and your career progresses.
• Health Insurance: Medical, Dental & Vision
• Financial Wellness: Home Office Stipend, Retirement Plan + Company Match
• Work-Life Balance: Flexible and Remote Work, Unlimited PTO, 12 Holidays, Summer Hours, and Winter Break

• Connection: Retreats and In-Person Gatherings

Remote Work at Sam Hill

At Sam Hill, we’ve embraced a permanent remote-work structure, valuing the flexibility and innovation it brings. While we love the benefits of working from anywhere, we believe real connection goes beyond screens. That’s why we prioritize both virtual touchpoints and meaningful in-person moments to keep our culture strong.

We also want you to work comfortably. Our flexible “bring-your-own equipment” policy empowers team members to customize their workspace. To support this, we provide a $350 annual home office stipend and a $500 new hire stipend to help you create the setup that works best for you.

What you can expect as a remote team member.

• Spring and fall company retreats
• Annual holiday party with a plus-one and overnight stay
• Occasional happy hours
• Weekly virtual staff meetings and team check-ins
• Quarterly team-wide strategy meetings
• Individual and team milestone recognition
• Annual Home Office Stipend: $350
• New Hire Home Office Stipend: $500

Company Snapshot

• Established In: 1995 in Charlotteville, VA
• What We Do: Elevate celebrations through live music.
• Why We Do It: We want to enrich the experience of hiring a live band.
• Where We Do It: The Mid-Atlantic and Southeast regions of the US (mostly).
• Staff Locations: We are a remote company. Currently, you can find our people in VA, GA, SC, and TN. 
• Exclusive Bands: Our roster includes 50 bands and growing!
• Staff Members: We have 19 amazing team members and growing!